Refund Policy

Our refund rule is simple: if you do not receive a code, you do not pay. This page explains exactly when money returns to your VeeSMS balance.

1. Automatic refunds

• Every number is reserved for you for 20 minutes. If no verification SMS arrives in that time, the activation is cancelled and the full price is returned to your balance automatically.
• If the supplier cannot deliver the number you ordered, or the order fails, you are not charged.

2. Cancelling an activation

You can cancel an activation yourself at any time before a code arrives; the full price is returned to your balance immediately. Once a code has been delivered, the activation is complete and can no longer be cancelled or refunded.

3. When we cannot refund

• A code was delivered, even if the third-party service later rejected or blocked your registration. Acceptance is decided by that service, not by VeeSMS.
• The activation was used in breach of our Terms of Service.
• You entered the number in the wrong service or country after purchase.

4. Balance top-ups

Funds added to your balance are credited instantly and are meant to be spent on activations. Unused balance can be refunded to the original payment method on request within 14 days of the top-up if it has not been used, less any non-refundable payment processing fees. Refunds are made to the original payment method only.

5. Rented numbers

Long-term rentals are refunded in full only if no message was received within the first 20 minutes of the rental and you cancel in that window. After that, the rental is non-refundable.

6. How to request a refund

Automatic refunds need no action from you. For anything else, email support@veesms.com from your account email and include the activation ID or payment reference. We reply to refund requests within 3 business days; approved card refunds usually appear within 5–10 business days depending on your bank.